Finally Figured Out ICICI Bank

Inefficiency Concerns Inevitable - Can't Improve

On 6/6/2007 my ICICIBank credit card payment
of Rs.2000/- was posted to my OTHER CARD but
within the same CUSTOMER ID. [*My Fault ?? ]
So, on 20/6/2007, i was levied an INTEREST +
TAX amounting to Rs.593.61

On 29/6/2007, they "promised" [i have little
by way of proof] to "do the needful WITHIN 5
DAYS" and reversed these extra charges + tax
on 6/7/2007 [is that proof enough ?].... BUT,
the Rs.2000/- [..Rs.1999.80 after adjustment]
was NOT TRANSFERRED....That's THE STORY !!
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One-Two months of delay being "EXPECTED" from the Indian
Corporates, i did not bother, presuming that things will be
fine ! ALAS - What an Error of Judgement !!
On 4/9/2007, i spoke at some length to their Customer Care
"Representatives" - little knowing that the total time spent
by me during the next 3 months would amount to nearly/more
than two hours.
On 6/12/2007, with one last e-mail, i gave up.
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On 3/3/2008, the "needful" was done [5days ?]
BUT , by now, Interest & Penal Charges were
close to Rs.3500/- & i was asked to PAY UP !!

On 8/4/2008 - following their SMS - i sent an
URGENT e-mail to their resolution centre i.e.
customer.care@icicibank.com AND THEN spoke to
an ICICI Bank representative for nearly 15 mts.

On 7/5/2008 - after all this - there's again an
SMS informing me that [verbatim] :-
Payment of Rs.4037.43 on your ICICIBank Credit
Card 5xxx2006is due on 11-MAY-08.You may pay a
min amt of Rs.380. Please ignore if already
paid. <07-MAY 13:39 ICICIBank>

While i start the painful process [ Previous POSTING ] all over
again, one thing i've finally figured out - what ICICI stands for -
we used to do it as students all the time :-

Inefficiency Concerns Inevitable - Can't Improve

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