CONSULTANT Available : Are Banks Listening ?

Every bank claims to have a SYSTEM in place, yet it always is to the
detriment of the customer.
Of course, they will gladly welcome you as a new customer but then,
the responsibility for " customer care " after you become one will
devolve on a separate "UNIT" and not on those people who interacted
with you and convinced you about the bank's MATCHLESS SERVICES.
Sounds familiar ?

CUSTOMER CARE also appears to have a distinctly different meaning
for different BANKS.

Note :
Author of this blog has 22+ years of hardcore experience in
CUSTOMER CARE and confidence in his own ability that he can
provide effective solutions for any bank that is willing to
admit that there is a scope for improvement.
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WILLINGNESS to improve is the 1st step to achieving EXCELLENCE.

DestiNATION Excellence
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Jangpura Extension, New Delhi
Mobile : 0-9818981076