Receiving a response from ICICI Bank within
24 hours as compared to 48 asked for at the
bank's website WAS a Pleasant Surprise.
However, the 18 minutes that we took for an
'agreement' to be reached was FRUSTRATING,
understated as my feelings always are.
The 'agreement' that the CSO -ICICI Bank was
ready for ?
That she has no way of contacting ICICI Bank's
Collection Department and she would provide me
with the contact details for me to follow up !
Precisely the point i made in yesterday's post!
SS
Wednesday, April 9, 2008
Tuesday, April 8, 2008
5 Days = 8 months ? Trust ICICI Bank Cards
The SMS dated 29/6/2007 promised to take the
"necessary action" 'within 5 days' :
TASK :
To transfer a sum of Rs.2000/- from one card
to another within the same "Cust ID" as was
requested[ why do they need to issue so many
cards?....that is another matter altogether]
by the customer.
The transfer was finally effected on 3/3/08 ;
after raising an amount of more than Rs.3500/-
in LATE PAYMENT FEE / INTEREST CHARGES and the
now inevitable SERVICE TAX.
[!] This too, unfortunately, is not the end of
the matter. The onus of "requesting" that the
charges be reversed lies squarely on the card
holder.
Allah Maalik ! as they say.
Even His ordained time for certain things is
"9 months".
Comments Invited from co-sufferers !
http://butitistrue.blogspot.com
"necessary action" 'within 5 days' :
TASK :
To transfer a sum of Rs.2000/- from one card
to another within the same "Cust ID" as was
requested[ why do they need to issue so many
cards?....that is another matter altogether]
by the customer.
The transfer was finally effected on 3/3/08 ;
after raising an amount of more than Rs.3500/-
in LATE PAYMENT FEE / INTEREST CHARGES and the
now inevitable SERVICE TAX.
[!] This too, unfortunately, is not the end of
the matter. The onus of "requesting" that the
charges be reversed lies squarely on the card
holder.
Allah Maalik ! as they say.
Even His ordained time for certain things is
"9 months".
Comments Invited from co-sufferers !
http://butitistrue.blogspot.com
Tuesday, April 1, 2008
Barclays Joins the Bandwagon !!
"SIR, Your Payment is Delayed."
Personal Experience, strictly !!
But I am sure many more all over India would have experienced the
same phenomenon !!
My Barclaycard payment falls due on day 1 of each month.
And, as it is like for every payment, it is paid by 27-28.
Since their NEW FACILITY was operational at Sahara Mall, Gurgaon,
and as it is conveniently close [incidentally], i went personally to
drop the cheque.
On March 3, 2008, there was a call from Barclaycard, Mumbai asking
if i had made the payment. Having given all the details including
the fact that it was paid on 27, i was not too pleased to note the
Late Payment Fee charged on 7.3.2008 and the cheque *credited very
next day. *Bank's profit = Rs.436.18
Each bank claims to have a SYSTEM in place, yet it always is to the
detriment of the customer.
Of course, they will gladly reverse the charge BUT why does it have
to be the customer's responsibility to "call up customer care after
the bill has reached [you]" ?
CARE appears to have a different meaning for BANKS.
Note :
Author of this blog has 22+ years of hardcore experience in
CUSTOMER CARE and confidence in his own ability that he can
provide effective solutions for any bank that is willing to
admit that there is a scope for improvement.
##
WILLINGNESS to improve is the 1st step to achieving EXCELLENCE.
Destination Excellence
Off : A-26, [West Wing - Gr. Floor],
Jangpura Extension, New Delhi
Mob : 0-9818981076
Personal Experience, strictly !!
But I am sure many more all over India would have experienced the
same phenomenon !!
My Barclaycard payment falls due on day 1 of each month.
And, as it is like for every payment, it is paid by 27-28.
Since their NEW FACILITY was operational at Sahara Mall, Gurgaon,
and as it is conveniently close [incidentally], i went personally to
drop the cheque.
On March 3, 2008, there was a call from Barclaycard, Mumbai asking
if i had made the payment. Having given all the details including
the fact that it was paid on 27, i was not too pleased to note the
Late Payment Fee charged on 7.3.2008 and the cheque *credited very
next day. *Bank's profit = Rs.436.18
Each bank claims to have a SYSTEM in place, yet it always is to the
detriment of the customer.
Of course, they will gladly reverse the charge BUT why does it have
to be the customer's responsibility to "call up customer care after
the bill has reached [you]" ?
CARE appears to have a different meaning for BANKS.
Note :
Author of this blog has 22+ years of hardcore experience in
CUSTOMER CARE and confidence in his own ability that he can
provide effective solutions for any bank that is willing to
admit that there is a scope for improvement.
##
WILLINGNESS to improve is the 1st step to achieving EXCELLENCE.
Destination Excellence
Off : A-26, [West Wing - Gr. Floor],
Jangpura Extension, New Delhi
Mob : 0-9818981076
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