Barclays Joins the Bandwagon !!

"SIR, Your Payment is Delayed."
Personal Experience, strictly !!
But I am sure many more all over India would have experienced the
same phenomenon !!

My Barclaycard payment falls due on day 1 of each month.
And, as it is like for every payment, it is paid by 27-28.
Since their NEW FACILITY was operational at Sahara Mall, Gurgaon,
and as it is conveniently close [incidentally], i went personally to
drop the cheque.

On March 3, 2008, there was a call from Barclaycard, Mumbai asking
if i had made the payment. Having given all the details including
the fact that it was paid on 27, i was not too pleased to note the
Late Payment Fee charged on 7.3.2008 and the cheque *credited very
next day. *Bank's profit = Rs.436.18

Each bank claims to have a SYSTEM in place, yet it always is to the
detriment of the customer.
Of course, they will gladly reverse the charge BUT why does it have
to be the customer's responsibility to "call up customer care after
the bill has reached [you]" ?

CARE appears to have a different meaning for BANKS.

Note :
Author of this blog has 22+ years of hardcore experience in
CUSTOMER CARE and confidence in his own ability that he can
provide effective solutions for any bank that is willing to
admit that there is a scope for improvement.
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WILLINGNESS to improve is the 1st step to achieving EXCELLENCE.

Destination Excellence
Off : A-26, [West Wing - Gr. Floor],
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Mob : 0-9818981076